The 2010 World 5-Stars Airlines

5 Star Ranking : The ultimate ranking, awarded to airlines achieving the highest Quality performance. 5 Star status recognizes the world's leading airlines at the forefront of product and service delivery achievement - that generally set trends followed by other carriers. This Ranking is assessed by SKYTRAX after detailed Product and Service standards analysis for each featured airline, and is not connected in any way to customer ratings across Forum pages on this consumer review site. A 5 Star ranking recognises highest standard of Product across the different quality assessment categories, and consistently high standards of Staff Service delivery in Onboard and Airport environments - which is why a 5-Star airline is often described as a World Leading Airline.

Asiana Airlines

Cathay Pacific Airways

Malaysia Airlines

Kingfisher Airlines

Qatar Airways

Singapore Airlines

Speaking about the exclusive 5-Star Airline ranking, Skytrax CEO, Mr Edward Plaisted .... "The greatest attribute behind 5-Star status is an airline's ability to deliver the combination of Product and Service. A great product standard is not by itself the key to a 5-Star ranking, and we are equally concerned by the Quality of front-line service that an airline provides. We are focussed on recognising airlines whose staff deliver a true 5-Star standard of service delivery. The Star Ranking covers both Airport and Onboard services .... and an airline meeting a 5-Star level onboard, whilst only at say a 3-Star standard in the airport environment, will not be eligible for the 5-Star accolade. In a similar manner, there may be an airline that delivers 5-Star standards across 70-80 per cent of product analysis, whilst achieving 5-Star status for 90 per cent of the service delivery items, and this will be classed as eligible for the global 5-Star accolade."

Resouces:
www.airlinequality.com
www.airliners.net